Warranty

Sunlongarden warrants the Sunlongarden-branded and SIMPO-branded product against defects in materials and workmanship when used in the usual course and for its intended purpose for a period of TWO (2) YEARS from the date of original purchase by the end-user purchaser.

Sunlongarden's Limited Warranty applies, to the extent permitted by law, to any repair, replacement part or replacement product for the remainder of the original warranty period or for ninety (90) days, whichever period is longer.

This Warranty does not apply:

(a) to damage caused by normal wear and tear, including fading, stains and discolouration, or otherwise due to the normal aging of the product;
(b) to damage due to improper use, cleaning, maintenance, treatment, storage or otherwise caused by your acts or omissions;
(c) to damage caused by accident, abuse, misuse, fire, earthquake or other external cause;
(d) to variation in colours and finish, inclusion of knots and patches in timber products;
(e) to any movement, cracking or bowing in timber as a result of change in humidity or fluctuating temperatures;
(f) to any defects in products which we brought to your attention when you purchased the product;

Before receiving warranty service, Sunlongarden may require that you furnish proof of purchase details, comply with directions from Sunlongarden staff in order to facilitate the investigation of the warranty claim, and the provision of repair and/or spare parts and/or replacement solutions from Sunlongarden (where applicable). You may be asked to provide a detailed description of the warranty service requested and photos and videos (where appropriate).